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FAQ

Can I get to the venue via Public Transportation?
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The Cumberland Transfer Center is a transfer point for MARTA bus service, linking commuters to CobbLinc and the Cumberland District Circulator, while MARTA Route 12 serves the Howell Mill Road and Cumberland area. CobbLinc also has multiple routes that connect with MARTA stations. (taken from Suntrust Park’s website)

Can I purchase unclaimed tickets from Will Call?
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No - we cannot sell you someone else's tickets.

Where do I pickup my Will Call tickets?
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Will Call tickets can be picked up from the Coca-Cola Roxy box office, located across the street from the first base line entry from SunTrust Park. 

What methods of payment are accepted for purchasing tickets at the box office?
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The Box Office at the accepts the following forms of payment: Visa, MasterCard, American Express, Discover and cash. A photo ID is required for all credit card payments.

Is there an ATM at the venue?
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Yes. There are two ATMs on site at the venue. Additionally, all bars and concession areas take credit cards.

Can I buy tickets to upcoming shows at Coca-Cola Roxy at the box office?
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Yes. You can purchase tickets for any upcoming Coca-Cola Roxy show at the Box Office on Friday's between 10a - 4p as well as on show nights. The Box Office is a walk-up service only. Tickets are also available via Livenation.com, Ticketmaster.com or by calling 800-745-3000. We are not responsible, cannot authenticate, cannot trace, and cannot replace lost or stolen tickets that were obtained outside of these points of purchase.

If I leave the building during a show, can I return?
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No. For safety of the building and all of our guests, re-entry is not permitted.

Does my child need a ticket to come with me to the show?
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Yes. All patrons of any age require a ticket for admission to the Coca-Cola Roxy.

Can I bring a camera to the show?
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Photography is not permitted at the majority of shows at the venue, however, some bands permit non-professional point and shoot cameras, provided that they are used without a flash. Professional photography equipment (with detachable or zoom lenses) is never permitted without an appropriate media or photo pass.

How do I get a photo pass or schedule an interview with the band?
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Requests for media credentials should be handled through an artist's management company directly.

Can I bring food or drinks from home to the show?
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No. We are unable to permit outside food or drink to be brought into the facility.

Can I smoke inside the venue, if no do you have a smoking area?
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The venue will have a designated smoking area.

How do I request handicap/ADA accessible seating?
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The Coca-Cola Roxy is ADA accessible. For information regarding ADA seating, please call 888.598.4299 or visit our box office.

Can I rent the venue for a private event?
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Yes! For special event inquiries, and hosting an amazing party, corporate meeting, fundraiser or social event please contact Karyn Kotler, Director of Special Event Sales at 404-577-4855 or cocacolaroxyevents@livenation.com.

Can I purchase alcohol?
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Yes, we have many full service bars located inside the facility. Patrons of legal drinking age are welcome purchase alcoholic beverages after showing a photo ID for age verification.

What items are not allowed inside the venue?
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The following items are prohibited for all shows:

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

• Replicas of any type of weapon are NOT permitted

• No drugs, drug paraphernalia or illegal substances of any kind

• No outside food or drinks

• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.

• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs) • No unsealed liquids or gels of any kind

• No jewelry or clothing that could inflict harm

• No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags

• No stuffed animals or toys of any kind

• This list of prohibited items is subject to change at the discretion of venue management

Can I bring a bag with me?
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Large bags and backpacks are not permitted inside the venue. A small purse (no larger than 10” x 10”) is permitted. To ensure the safety of all our guests, all bags are subject to search upon entering.

Can I check my coat / bag?
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The building does set up a coat check at times during inclement weather. To find out if coat check will be setup for an event you are attending, email us at cocacolaroxyinfo@livenation.com.

Where is the lost and found?
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Items recovered from shows are collected at the administrative office at venue. If you notice you are missing an item during a show, please check with our guest services staff for assistance.

To check on the status of a lost item the next day, please contact Rachel Menter at rachelmenter@livenation.com.

How do I contact Coca-Cola Roxy?
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For general inquiries please email cocacolaroxyinfo@livenation.com.


How can I get a job at Coca-Cola Roxy?
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Please visit www.livenationcareers.com to see our current open positions or for more information email cocacolaroxyjobs@livenation.com

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