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FAQ

Zero Tolerance For Drug Use or Possession
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The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Security personnel and narcotics officers will be working and enforcing all drug related laws. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found inebriated at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone.

Please come with a smile and be prepared to enjoy a fun filled night of music and dancing.

Can I purchase unclaimed tickets from Will Call?
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No - we cannot sell you someone else's tickets.

Where do I pickup my Will Call tickets?
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Will Call tickets can be picked up from the Coca-Cola Roxy box office on the day of the show, located across the street from the first base line entry from SunTrust Park. The box office opens at 12pm on show days.

What methods of payment are accepted for purchasing tickets at the box office?
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The Box Office at the accepts the following forms of payment: Visa, MasterCard, American Express, Discover and cash. A photo ID is required for all credit card payments.

Is there an ATM at the venue?
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Yes. There are two ATMs on site at the venue. Additionally, all bars and concession areas take credit cards.

Can I buy tickets to upcoming shows at Coca-Cola Roxy at the box office?
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Yes. You can purchase tickets for any upcoming Coca-Cola Roxy show at the Box Office on Friday's between 10a - 4p as well as on show nights. The Box Office is a walk-up service only. Tickets are also available via Livenation.com, Ticketmaster.com or by calling 800-745-3000. We are not responsible, cannot authenticate, cannot trace, and cannot replace lost or stolen tickets that were obtained outside of these points of purchase.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

If I leave the building during a show, can I return?
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No. For safety of the building and all of our guests, re-entry is not permitted.

Does my child need a ticket to come with me to the show?
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Yes. All patrons of any age require a ticket for admission to the Coca-Cola Roxy.

Can I bring a camera to the show?
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Photography is not permitted at the majority of shows at the venue, however, some bands permit non-professional point and shoot cameras, provided that they are used without a flash. Professional photography equipment (with detachable or zoom lenses) is never permitted without an appropriate media or photo pass.

How do I get a photo pass or schedule an interview with the band?
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Requests for media credentials should be handled through an artist's management company directly.

Can I bring food or drinks from home to the show?
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No. We are unable to permit outside food or drink to be brought into the facility.

Can I smoke inside the venue, if no do you have a smoking area?
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There is no smoking inside the venue. There is a designated smoking area, please ask our staff if you need help finding it.

How do I request handicap/ADA accessible seating?
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The Coca-Cola Roxy is ADA accessible. For information regarding ADA seating, please call 800-745-3000 or visit our box office.

Can I rent the venue for a private event?
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Yes! For special event inquiries, and hosting an amazing party, corporate meeting, fundraiser or social event please contact Kelly Westmoreland, Director of Special Event Sales at 470-351-3864 or cocacolaroxyevents@livenation.com.

Can I purchase alcohol?
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Yes, we have many full service bars located inside the facility. Patrons of legal drinking age are welcome purchase alcoholic beverages after showing a photo ID for age verification.

What items are not allowed inside the venue?
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The following items are prohibited for all shows:

• No Outside Food or Drink Allowed

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

• Replicas of any type of weapon are NOT permitted

• No drugs, drug paraphernalia or illegal substances of any kind

• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.

• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs) • No unsealed liquids or gels of any kind

• No jewelry or clothing that could inflict harm

• No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags

• No stuffed animals or toys of any kind

• No flowers

• No flags or posters

• This list of prohibited items is subject to change at the discretion of venue management

Can I bring a bag with me?
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Large bags and backpacks are not permitted inside the venue. A small purse (no larger than 10” x 10”) is permitted. To ensure the safety of all our guests, all bags are subject to search upon entering.

Can I check my coat / bag?
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The building does set up a coat check at times during inclement weather. To find out if coat check will be setup for an event you are attending, email us at cocacolaroxyinfo@livenation.com.

Where is the lost and found?
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Items recovered from shows are collected at the administrative office at venue. If you notice you are missing an item during a show, please check with our guest services staff for assistance.

To check on the status of a lost item the next day, please contact cocacolaroxyinfo@livenation.com.

How do I contact Coca-Cola Roxy?
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For general inquiries please email cocacolaroxyinfo@livenation.com.


How can I get a job at Coca-Cola Roxy?
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Please visit www.livenationcareers.com to see our current open positions or for more information email cocacolaroxyjobs@livenation.com

Can I get to the venue via public transportation?
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Is there an age limit to come to a show?
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Most of our shows are all ages, however some are not. Every show has the age limit for that specific show listed in the event detail. Click "event detail" on our website to see what the age limit is for the show you are coming to.

Do you serve food?
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Yes, we do! Go to the bar in our lobby or in the EP lounge to order food.

What are the box office hours?
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The box office is open Fridays from 10am to 4pm. It is also open on show days from 12pm.

Where can I park when I come for a show?
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Parking for the Coca-Cola Roxy is only recommended in the Delta and Orange decks. Self-parking is available in the Delta deck for $20 and valet parking is available in the Orange deck for $30. Discounted parking can be purchased in advance when you buy your concert ticket online.

Where can I find set times?
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On the day of the show, we post set times in the event details section of the event on our website as well as in the Facebook event. We only post this when we have the info from the band, so some shows may not have it. *Set times are always subject to change if the band decides to do so.

What should I do if my tickets are lost or stolen?
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Call Ticketmaster customer support at 1-800-653-8000 and they will be happy to help.

Is camping allowed?
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Camping is not allowed. The Battery Atlanta security will ask anyone who tries to stay overnight to leave the property and return on the day of the show. 

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